PACCAR Parts drives uptime for Kenworth customers with industry-leading products, services and customer support. The uptime solutions offered by PACCAR Parts include state-of-the art distribution centers, superior inventory management systems, advanced 365 Customer Support Centers, customized fleet services programs and an innovative eCommerce program. PACCAR Parts’ 18 global Distribution Centers drive uptime with reliable part availability and shipping accuracy. In addition, PACCAR Parts’ inventory management systems ensure that all Kenworth dealerships have dependable service and maintenance parts in stock, including PACCAR’s Genuine parts and TRP all-makes parts.
With routine service scheduling, remote diagnostics monitoring and emergency roadside assistance for Kenworth customers, PACCAR Parts’ 365 Customer Support Centers are committed to providing customers with immediate assistance for fleets of all sizes. Vehicle Support Center delivers technical support to Kenworth dealers that serve operators of PACCAR MX engines. Technical Research works with Kenworth dealers to ensure customers get the right parts they need to get back on the road fast. Customer Service expedites parts to Kenworth dealers to maximize uptime for fleet customers. These teams work seamlessly together to provide world-class service to customers, making business easier.
With customized support, PACCAR Parts’ Fleet Services Programs maximize performance with national pricing, centralized billing and network support for more than 900 worldwide fleet operators. And the 24/7 availability of the PACCAR Parts’ eCommerce system provides customer access to more than 1.4 million aftermarket products. It allows Kenworth customers to see their specific pricing along with their local dealer’s parts inventory. OPC is integrated with large fleets making it easier for fleets to order across different regions with different dealer groups, ensuring pricing and POs match as they submit their daily orders. PACCAR Parts drives uptime to move Kenworth customers and business forward.